Return Policy

1. EMOJO ’s return policy allows you to return your electric bicycle within 7 days from the date received for a refund or an exchange. Please consult the warranty terms for deeper information on when a return is applicable.

2. Contact EMOJO for a Return and Exchange Authorization (REA) Form at support@emojobike.com. Once the Return and Exchange Authorization is issued, we will email you a REA number with return instructions. You must have the REA number on the form when shipping back the bike.

3. Ship Back Charge:

a. If the unit was purchased with a free shipping promotion, customer will be responsible for return shipping charges if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.

b. If the return is accepted, Emojo will issue a prepaid shipping slip and schedule a pick up date, the shipping fees result of the return will be deducted from your total refund.

4. The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . Any shipping damage during the ship-back may incur in a deduction from the total refund.

5. Returned units are subject to a 20% inspection and restocking fee from the original purchase price.

6. Refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit.